Help & Support

How does Gudsle work?

Post your load once — route, weight, vehicle type, and schedule. Verified transporters bid live, and you pick the winner by price, rating, and ETA. No calls, no haggling.

Who can use Gudsle?

Shippers post loads, transporters bid and manage their fleets, and drivers run trips and upload proof of delivery. Register with your phone number and a one-time OTP.

What does it cost?

Posting a load is free. Gudsle charges a platform fee of 3% per booking (minimum ₹10, maximum ₹600) plus 18% GST on that fee. Transporters pay a commission of 6% on payouts, reduced to 5% on PRO.

When do transporters and drivers get paid?

It depends on the booking. For standard bookings, the shipper pays an advance up front and the balance at delivery, and the transporter's payout is released once the proof of delivery (POD) is verified. For contract customers, payment follows the credit terms agreed in the contract — Net 15 to 60 days. Drivers are settled by their transporter for each completed trip.

What is an advance, and when is it required?

An advance is a partial up-front payment that confirms your booking. It's required by default; the only exception is when you and the transporter have agreed contract terms that waive it. You'll always see whether an advance applies before you confirm.

How do I track my shipment?

Every booking has live tracking from pickup to delivery, with in-app notifications at each phase — bid, pickup, delivery, and payment.

What is POD and who uploads it?

Proof of delivery is a signed document or photo the driver uploads at drop. Once it's verified, the trip completes and payout is released.

Do I get GST invoices and e-Way bills?

GST invoices are generated automatically for eligible bookings once delivery is verified — no manual paperwork. For e-Way bills, you add the e-Way bill number to the booking and Gudsle carries it digitally through the trip, so the driver has the electronic e-Way bill on hand for pickup and delivery.

How do cancellations work?

You can cancel from the booking before pickup; any advance is handled per the transporter's terms, which are shown to you before you confirm.

What's the difference between FREE and PRO?

PRO lowers commission to 5%, and unlocks the load marketplace with win-rate analytics, market rate bands, and saved-filter alerts. See the full plan comparison