Gudsle · Legal
Contact & Grievance Redressal
How to reach us, and how to raise a complaint or a data request.
Last updated: 23 July 2026
1. Registered entity
- Operator
- RIZQOM PRIVATE LIMITED
- Brand
- Gudsle
- Registered office
- Zaffran Colony, Zawan, Srinagar, Jammu and Kashmir, 191101, India
- CIN
- U62012JK2026PTC019254
- GSTIN
- 01AAPCR8824B1Z1
- Support email
- support@gudsle.com
- Website
- www.rizqom.com
2. Customer support
For help with a booking, payment, or your account, email support@gudsle.com or use the support page.
3. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer:
Grievance Officer
Email: support@gudsle.com
We acknowledge complaints within 48 hours and aim to resolve them within one month.
4. How to raise a complaint
- Email the Grievance Officer with your name, contact number, and a description of the issue (attach any relevant booking reference or evidence).
- We acknowledge every complaint within 48 hours and aim to resolve it within one month.
- For safety emergencies during a trip, use the in-app SOS or contact local emergency services.
5. Data requests (access, correction, deletion)
To access, correct, or delete your personal data, or to withdraw consent, submit a Data Request. You will receive a reference number, and our team will action valid requests. See our Privacy Policy for details of your rights under the DPDP Act.